Consumer
Complaint (CC) – 21(a)(i)
Consumer Complaint as
provided under Section 21(a)(i)
of the Consumer Protection Act, 1986, where the value of the goods or services
and compensation, if any, claimed, exceeds Rupees One Crore
is to be filed in with the Registry of this Commission within a period of two years from the date on which the cause of
action has arisen. Complaint can be filled on all working days (Monday to Friday) between 10:00 A.M. to 4:30 P.M. at Ground Floor ‘Upbhokta Nyay Bhawan’,
‘F’ Block, General Pool Office Complex, INA, New Delhi-110 023. Consumer
Complaint should be signed by the complainant and supported by a Notarised attested affidavit with 1+3 sets + Number of Opposite Parties. (with file cover).
The Consumer Complaint along with all the copies should be paginated and duly
indexed in the following seriatim:-
1.
Index
2.
List of Dates
3.
Memo of Parties (with fresh complete addresses)
4.
Complaint with Notarised attested affidavit
5.
Supporting documents in favour
of complaint e.g. receipt, voucher etc. (All the Annexures must be attested as
True Copy on the last page with name & signature)
6.
Application for condonation
of delay with Notarised attested affidavit, if beyond limitation. (2 years
from cause of action)
7.
Fee for Rs.5,000/-
for making Consumer Complaint (Demand Draft in favour
of “The Registrar, NCDRC, New Delhi”)
Note :
1.
The documents shall be filed in English language
only or translated copy of any other language, duly typed in double space on
one side of the paper. If any supporting documents are not legible the same
will not be accepted until clear legible/photo copies are filed.
2.
If the documents are not filed as per in the format
mentioned above the same will be returned to the parties at the counter itself
without acknowledgement and will only be registered after removing the defects.
3.
After the issue of notice, any documents in a case,
the same has to be served on the other side and 1+3 sets be filed with proof of
service. No document will be accepted unless filed two days (working days) in
advance from the date of hearing.
4.
Henceforth, the review petition/application for
recalling of order will be listed before the bench by way of circulation in
chambers.
5.
The counsel or the parties appearing in person are
filing a common petition / appeal against common order passed by the State
Commission in a bunch of appeals / complaints. It causes inconvenience to the
Hon’ble Benches to decide the independent issues pertaining to each matter,
such as award of different amounts to different parties, etc. Hence, the Hon’ble President is pleased to
direct the parties / Counsel to file independent or separate appeals/revision
petitions, against each appeal/complaint decided by the State Commission in the
common order.
6.
No. of copies to be filed in the Commission 1+3 sets
+ Number of Opposite Parties (with File cover).
7.
Caveat Application filed in the Commission in
Revision Petition and First Appeal has to be filed in 1+3 sets along with proof
of service on Opposite Parties and also copy of order of the State Commission.
8.
Application for Certified copy of order must be made
on Letter Head with signature & Rubber stamp by counsel with a statement
that first free certified copy has not been received either by the
party-in-person or their counsel.
9.
Duplicate certified copy shall be issued on payment
basis as per Regulation with a clear endorsement that earlier first free
certified copy was sent by post at the address of the party-in-person or to
their Counsel / Authorized Representative.
HON’BLE PRESIDENT
NCDRC