NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
(From the
order dated 17.7.07 in Appeal No.100/07 of the State Commission,
HDFC Bank Ltd.
Petitioner
Rajender Jaina & Ors.
Respondents
(From the
orders dated 17.7.07 & 24.8.07 in Appeal No.100/07 of the State Commission,
Standard Chartered Bank
Petitioner
Rajender Jaina & Ors.
Respondents
(From the
orders dated 17.7.07 & 24.8.07 in Appeal No.100/07 of the State Commission,
Citibank N.A.
Petitioner
Rajender Jaina & Ors.
Respondents
(From the
orders dated 17.7.07 & 24.8.07 in Appeal No.100/07 of the State Commission,
HSBC Bank
Petitioner
Rajender Jaina & Ors.
Respondents
BEFORE :
HONBLE
MR. JUSTICE M.B. SHAH, PRESIDENT
MR.
ANUPAM DASGUPTA, MEMBER
For the Petitioners : Mr.Ajay Monga, Advocate
(in RPs 2941, 2971 & 3032/07))
For Rajender Jaina
(R-1): Mr.Rajesh
Aggarwal, Advocate
(in all
the cases)
For Bharti
Airtel : Mr.K.Dutta, Advocate
For HSBC Bank : Mr.Rajender Kumar, Advocate
04.10.2007
Heard the learned counsel for the parties.
Learned counsel appearing on behalf of the petitioners submitted that the Telephone Regulatory Authority of India (TRAI) has introduced a Do not call Registry under which a consumer has to register his telephone number stating that he should not be disturbed by various Institutions, including the Banks, for providing the telemarketing services.
As against this, learned counsel for the complainant/consumer states that such responsibility should be on the part of the Institution or the Banks to get themselves registered and ask the consumers, whosoever wants their service of telemarketing. He, therefore, submits that the entire method adopted by TRAI is against the interest of the consumers and this procedure is totally in a reverse direction. It is his contention that the consumers right of privacy is disturbed and on occasions when someone is working in the office, he receives unsolicited telephone calls and, hence, these calls are required to be restrained.
Learned
counsel appearing on behalf of the petitioners, however, submits that, as the
matter is pending before the
Stand over
to
.J.
( M.B. SHAH)
PRESIDENT
(ANUPAM DASGUPTA)
MEMBER
/sra/ 5,6,7,15 / Court-1